Delete your account and data

What can be deleted

• Your TopMarks login account and authentication record.
• Your student profile, progress records, saved revision activity, and submitted practice answers.
• Uploaded homework media, AI conversations, voice transcripts, tutor notes, and generated feedback connected to the account.
• Account support messages connected to your email address, where we can identify them.

What may be kept

We may retain limited records that are required for security, fraud prevention, legal compliance, subscription accounting, or purchase verification. These records are kept only for as long as required for those purposes.

How to request deletion

The fastest route is Profile Settings → Delete Account and Data inside the TopMarks app. This initiates deletion of the signed-in cloud account and clears local app data. If you cannot access the app, email us from the address used for your account and tell us whether you want your full account deleted, selected app data deleted, or both. We will verify the request and complete it where possible within 30 days.

Password help

If you only need to regain access to your account, use the password reset page instead.